Driffield News

Inspection says The Limes care home needs to improve

One of the area’s biggest care homes has been told it ‘requires improvement’ after inspectors raised a series of serious concerns.

The Care Quality Commission’s (CQC) report of The Limes, on Scarborough Road in Driffield, concludes that residents ‘were not always receiving a service that provided them with safe, effective, well-led care’.

The CQC said it made an inspection unannounced earlier this year ‘due to concerns received about medicines, staffing and management oversight’.

A team of four inspectors visited and spoke to managers, team leaders, nine people who use the service and 10 relatives.

Having been classed as good at its last inspection in 2017, The Limes has now been downgraded to ‘requires improvement’.

The report says:

● We received mixed feedback from people about their experiences at the service. Some people’s experiences were positive, however other people did not experience this same level of care or support.

● Risks to the health and safety of people were not consistently monitored and mitigated. This included risk associated with catheter care and individual health conditions. Staff had not always had sight of people’s care plans or risk assessments. Medicines were not managed safely.

● There was insufficient staff to meet people’s needs. People and staff reported delays in providing care due to staff shortages. The tool used by the provider to calculate staffing levels did not always contain accurate information about people’s support needs.

● Staff morale was low and staff did not always feel supported or listened to. Staff did not always benefit from training and constructive supervision to support them in their role.

● The mealtime experience for people was poor and did not always follow best practice. People and staff gave negative feedback about the meals provided.

● The provider lacked the appropriate systems and processes to drive forward improvements in a timely manner. The provider’s own systems of oversight had not identified the concerns found during the inspection.

The Limes is run by Burlington Care and provides accommodation and personal care for those who may have dementia or a physical disability.

It has capacity to support 97 people, but at the time of the inspection, 75 people were using the service.

The report says: “We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress.”

One positive remark in the inspection report was that ‘people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests’.

The Wolds Weekly contacted the head office of Burlington Care for a response to the inspection but did not receive a reply before going to print.

The full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

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